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Zoom’s AI Companion can summarize conferences for late attendees

September 08, 2023

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Zoom, the videoconferencing and messaging platform, is entering into the built-in generative AI assistant game, in accordance with a weblog put up on Tuesday. It mentioned it would rebrand its Zoom IQ because the Zoom AI Companion and customers already subscribed to the paid companies can have entry to the brand new options straight away.

Mapping to the challenges present in a standard workday, Zoom says its “AI Companion” can equip customers with contextual and helpful intelligence. 

What Zoom’s AI Companion provides

In line with the blog post, the AI assistant might help compose chat responses, saving time and permitting customers to concentrate on necessary initiatives. If somebody joins a gathering late, AI Companion can catch them up by summarizing the discussions. It could additionally reply particular questions on assembly content material and mechanically generate summaries, establish necessary info, and create subsequent steps for attendees.

Zoom plans to develop AI Companion’s capabilities sooner or later. Customers will be capable of work together with the assistant by way of pure language queries and obtain assist with numerous duties, similar to assembly preparation, summarizing chat messages, consolidating assembly summaries, composing emails and discovering related paperwork. Moreover, AI Companion will help in submitting help tickets, offering real-time info throughout conferences, and analyzing telephone calls and messages.

Occasion

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As effectively, the put up outlined some new particulars on how Zoom makes use of a “federated method” to its AI mannequin choice. It hopes the AI Companion will ship improved outcomes by “dynamically incorporating Zoom’s personal giant language mannequin (LLM) along with Meta Llama 2, OpenAI, and Anthropic,’ it mentioned. 

Due to this technique, Zoom customers keep away from the problem of selecting the correct mannequin to benefit from the newest options and advantages. 

AI assistant coaching information stays controversial 

The discharge of the AI assistant follows public outcry after Zoom up to date its phrases of companies to incorporate particulars on the way it intends on utilizing information collected to coach the fashions which is able to energy the automated processes. Initially, the phrases had been interpreted to say that Zoom may leverage the info generated by the individuals who use the platform and there can be no option to choose out.

In a blog post written to answer the uproar, Zoom mentioned that “as a part of our dedication to transparency and consumer management, we’re offering readability on our method to 2 important facets of our companies: Zoom’s AI options and buyer content material sharing for product enchancment functions. Our objective is to allow Zoom account house owners and directors to have management over these options and selections, and we’re right here to make clear how we do this.” 

These factors had been reiterated within the put up asserting the AI assistant: “Zoom doesn’t use any of your audio, video, chat, display screen sharing, attachments, or different communications like buyer content material (similar to ballot outcomes, whiteboard, and reactions) to coach Zoom’s or third-party synthetic intelligence fashions,” it learn. 

Disabled by default

Within the preliminary launch of the Zoom AI Companion, admins and account operators will be capable of activate and off sure AI-enable options and all capabilities can be disabled by default. Even when the options are turned on by account admins, hosts can have additional high quality grained controls present in every assembly. Contributors within the conferences may even get to see the standing of the in-use AI instruments.

Zoom is not any stranger to controversies round the usage of AI in its merchandise. In April 2022, the corporate came under fire after saying it would quickly embody emotion AI options in its sales-targeted merchandise. A nonprofit advocacy group, Battle for the Future, revealed an open letter to the corporate saying that Zoom’s potential providing can be a “main breach of consumer belief,” is “inherently biased,” and “a advertising gimmick.”

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