Zoom Joins the AI Chatbot Development

September 09, 2023

Zoom unveils AI Companion: A chatbot that helps you’re employed extra effectively

In an period the place synthetic intelligence is revolutionizing the way in which we work, talk, and collaborate, Zoom, the famend videoconferencing platform, is stepping up its sport. In a latest announcement, Zoom declared its intention to affix the AI chatbot trend, introducing an AI Companion to boost its companies and redefine digital conferences.

Zoom, regardless of latest public considerations, is urgent ahead with plans to introduce a ChatGPT-style chatbot into its videoconferencing platform. This AI Companion goals to boost consumer productiveness by aiding with numerous workplace duties. It’s a rebrand and growth of ZoomIQ, which summarized chat threads and supplied automated responses to text-based queries. Within the coming 12 months, customers can interact with the AI Companion for duties reminiscent of assembly preparation, session abstract retrieval, and doc searches.

Zoom envisions real-time interplay throughout conferences for actions like submitting help tickets or researching on-the-spot inquiries. The corporate goals for this AI to perform as a non-public digital assistant, streamlining work processes. Nonetheless, it additionally raises considerations about knowledge privateness and the moral implications of AI coaching, echoing the latest backlash that Zoom confronted over AI coaching strategies.

Zoom’s AI strategy combines its proprietary giant language mannequin with Meta’s Llama 2, OpenAI, and Anthropic, making a “federated strategy to AI.” This strategy permits the AI Companion to swiftly combine new developments from numerous fashions, promising innovation in virtual meetings. Nonetheless, particular particulars about this collaboration are but to be disclosed, as Zoom didn’t reply to requests for additional info.

Zoom is on a mission to raise consumer productiveness with a collection of AI options, together with conversational chatbot instruments. Already accessible to paid Zoom subscribers, the AI Companion empowers customers to compensate for assembly highlights and pose particular questions on assembly content material. After the assembly concludes, Zoom’s Companion goes the additional mile by robotically transcribing the session and organizing it into “sensible chapters,” accentuating key info.

Moreover, it excels at crafting assembly summaries that highlight essential matters and recommend potential follow-up actions. This multifaceted AI software guarantees to reshape the way in which customers interact with and extract worth from their Zoom conferences, providing a extra streamlined and insightful assembly expertise.

By the tip of September, Zoom plans to empower its AI Companion to generate e mail responses, assessing tone and size. It can additionally summarize missed chats for a greater overview. Within the coming months, the AI Companion will robotically detect assembly intent from chat messages. Zoom envisions customers in search of presentation suggestions and monitoring talking vs. listening time sooner or later. These enhancements intention to revolutionize digital conferences and productiveness.

Lastly, Zoom is making a renewed AI effort, addressing prior controversies about knowledge utilization for coaching AI fashions. In response to considerations, Zoom clarified that it doesn’t use Buyer Content material, like name audio or video, for AI coaching. Nonetheless, their newest weblog put up reaffirms that audio, video, chat, display sharing, and comparable buyer content material are usually not utilized in coaching Zoom’s AI or third-party fashions.